Within the current market conditions, it is necessary to follow up on quotations properly. LIC has developed a customer relationship management module for BFW that makes your outstanding quotations transparent and can be followed up at any time.
Customer relationship management: knowing what is going on
When a tender is submitted, as much information as possible is collected to get a good picture of the project. Construction conditions, contractor's schedule, drawing details and tender deadline are collected and included in the tender. BFW provides tools to keep this information with the quotation. This allows you to see immediately whether a request has already been processed for other contractors and to check daily which tenders need follow-up.
In addition to customers and suppliers, the relationship management module allows you to distinguish between potential contractors, potential suppliers and industry organisations.
This division ensures that quotations can be made for both contractors and relations. Even if no project or quotation is involved, a relationship contact can be recorded. This can be useful for the future, when this relation submits a project and old agreements can be reviewed.
